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Frequently Asked Questions


Can I pick up the boxes and packing materials myself?

Yes, you can purchase boxes from 68 Barberry Way, Bibra Lake.

Do you supply boxes?

Yes we can, but only if you choose to move with us.


Do you work on Sundays and Public Holidays?

We work Sundays and Public Holidays upon request.

What about storage?

Yes, we offer full storage facilities.

What if I have a problem with your Removalists?

Our greatest desire is to do an outstanding job. If you ever have a problem with any of our guys, please give us a call at the office.

Am I insured?

Yes. Transit Insurance includes cover for Fire, Rollover & Theft. Chips and scratches are very unlikely and rarely occur. A seperate price for nominated items can be arranged and as a general guide costs around $250 per $10,000 of cover.

What do I do in the case of a double property settlement?

We have a hint sheet with the information you need.

Do you have a cancellation policy?

We ask that you give us 24 hours notice so we can stand down crews that would have otherwise been allocated to work. If you do not cancel your booking and our truck arrives, there is a standard 1 hour minimum charge fee that will apply.


Do you move interstate?

Yes, we move people from suburb to suburb, & interstate.

I don’t need a truck, how much do the two men cost?

If a truck is not needed and you only need the two men to help you move, you can book our services by booking in our small truck for that day. As a result, the quote you get for the small truck is your quote for this special type of move.

I just wish to move one item to the next room, how much will this cost?

There is a minimum 2 hour charge for all moves.

How long will the move take?

Our crews are experienced and will get in and move you as quickly and carefully as possible, but ultimately they can only deal with whatever you give them. If moving house (remember we can handle any size move) then most customers pack themselves and some have extra helpers.


The best way to ensure a fast, efficient move is to make sure you are organized and as ready as possible when we arrive – all loose items packed into boxes and accesses clear.


You can further control the time the move takes by helping out as much or as little as you like – the more you do, the less time your move will take and consequently the more money you will save.

Do you dismantle things to move?

Yes our movers will do any “handyman” type dismantling / reassembling needed.

Can I help move?

Of course! We strongly believe you should be free to control your cost. With Express Removals, the more you do, the less we do, the less your move will cost. You can take this to any extreme. It’s your choice if you wish to move or not.

What if it doesn’t fit in one trip?

Our trucks are the largest rigid body trucks that we can use in suburban streets. 90% of moves can be completed in one trip, however with special circumstances (property settlements) or if moving more than 20 minutes drive time from the pick-up address and the load exceeds a single load, we will do two trips or send a second truck.

How much notice does Express Removals need?

The Express Removals system is very flexible. Often we can move someone with as little as a few hours notice. Of course, Murphy’s Law applies, so when you try to book at short notice we will be fully booked so we suggest you book as soon as you know, where and when you need to move. 1 to 2 weeks would be fairly normal.

Is there a penalty for changing the move date once its booked in?

No. There are no charges for changing the move date at any time. Please call us on 1800 622 200 as soon as you know your new move date, so that we may cancel your old booking.

How much notice will Express Removals give us before arriving?

Our system will provide you with an arrival time between one time and another time. If you need a phone call 30 minutes before, you’ll need to give us a call to arrange this.

Why do your arrival times have two times?

We used to tell customers that we would arrive at (say) 8am. At 2 minutes past 8am, many customers rang; concerned that we may not arrive (we have NEVER failed to do a job). We will not promise anything we can not deliver. We give you two times, between which we estimate we will arrive. 87% of the time we arrive near the first time but we cannot estimate the exact time the previous job will end.

What about when I need to meet you at an address?

We understand the dilemma of not having an “exact” arrival time. Where you need to meet us at an address that you would not normally be at i.e. when moving from a self-storage, we can organize to call you up to 30 minutes before the move. You do need to advise our Sales Centre that you require this service.


I don’t have time to pack, can you pack for me?

We can supply a professional packer (or a team for large moves) to pack your belongings into boxes safely and securely. Whatever the Express Removals packer packs, is also covered by the Guarantee, as long as we are moving it. Once again, you have the total freedom, and may want to pack your personal items and have Express Removals pack your breakables only- the choice is yours.


Why is an hourly rate cheaper than a fixed price?

Fixed Price:

Traditional sales people from other companies calculate a fixed price based on the estimated MAXIMUM time each part of your move will take. They always allow time for more than expected so fixed prices are costed to the maximum time it may take.


Hourly Rate:

With an hourly rate you only pay for what you use PLUS with Express Removals, we let you go a step further and help (if you wish) so you can further reduce the time taken. There can be a marked difference. We often come across moves that have been quoted in the thousands and we have moved the client in the $300’s.

How does the hourly rate work?

We charge a 2 hour minimum and charge in 15 minute lots or part thereof after the first hour.

Do you discount your rates?

Saturdays & Sundays are very busy moving days. As an incentive to move mid-week, we have lower rates Monday to Friday.

Why do you charge Depot to Depot?

Fair Charging – Express Removals services are charged to and from the most suitable depot for your move – usually between your pick up and drop off addresses. This is because we believe in paying our people fairly for the time they work whilst keeping your costs to a minimum.

How much is the Depot to Depot charge?

Our charge is based on the time it actually takes to get from the charging depot to your address, and the return trip is estimated based on distance and the time of day- all estimates are realistic. Also, the travel times are listed separately on your invoice, so we are upfront about our charges.

How do I pay my bill?

Payment will be taken at the completion of your move. If your move has already been completed, then please call us on 1300 882 440 and speak to our finance department.

Which credit cards do you accept?

Visa, & Mastercard. Unlike other companies, we don’t add on any surcharge for paying this way.


What types of pool tables do you move?

We can move pool tables up to the 8’ x 4’ size. There is a once off surcharge of $66 for the heavy lifting involved with these items. Please tell us when booking that you have a pool table so we can send you suitably qualified crew.

What types of pianos do you move?

We move upright pianos and baby grand pianos. There is a once off surcharge of $66 for the heavy lifting involved with these items. Please tell us when booking that you have a piano so we can send you suitably qualified crew.

What types of spa pools do you move?

We move spa pools that cater for up to 4 people.